Frequently Asked Questions
Everything you need to know about shopping with Nayajaisa.
What kind of products does Nayajaisa sell?
Nayajaisa specializes in high-quality refurbished and open-box electronics, including smartphones, laptops, and smartwatches, ensuring they perform just like new.
Do the electronics come with a warranty?
Yes, every product purchased from Nayajaisa comes with a comprehensive 6-month to 1-year warranty covering manufacturing defects and hardware issues.
What is your return policy?
We offer a 7-day hassle-free return policy. If you are not satisfied with your device, you can initiate a return request through our portal, provided the item is in its original condition.
How do you ensure the quality of refurbished devices?
Each device undergoes a rigorous 40-point quality check by our expert technicians to ensure peak performance, battery health, and physical integrity before being listed.
What are the available payment methods?
We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) services for most pin codes across the country.
How long does shipping take?
Orders are typically processed within 24 hours and delivered within 3 to 5 business days, depending on your location. You will receive a tracking link via SMS and email.